TERMS AND CONDITIONS

1. All bookings and dates offered are valid for 14 days from the date of enquiry, after which time they are either confirmed by receipt of a completed booking form along with a deposit paid via credit card or the booking will be deleted.

2. On receipt of written confirmation the terms and conditions will be deemed to be accepted and agreed to by the customer. Cancellation subsequent to that acceptance or notification of reduced attendance must be made in writing and may render the client liable for the following cancellation charges:

   Cancellation or shortfall within 4 - 6 weeks of date of event: 50%
   Cancellation or shortfall within 2 - 4 weeks of date of event: 75%
   Cancellation or shortfall within 2 weeks of date of event: 100%

3. Final numbers must be confirmed not less than 48 hours prior to the event.

4. All charges will be invoiced on completion of the event and are subject to VAT at the current rate.

5. Payment should be made on departure by credit card - cheques should be made payable to "Eurest". Payment by BACS can be accommodated only by prior arrangement.

6. The Conference Centre Team will endeavour to adhere to the allocated rooms but reserve the right to alter the rooms without prior notice. Alternative rooms will be offered on a like-for-like basis. This will not relieve the hirer from their obligations as to payment of the appropriate fee.

7. Customers are requested not to fix items to the walls, floors or ceilings.

8. The customer will be liable for all and any damage caused to any room, facilities, furniture or equipment caused by acts or omissions of their delegates, staff or visitors. The client shall fully indemnify The Heath Conference Centre against any claims or loss or damage arising as a result of a breach of this clause.

9. The event must start and finish within the times specified at the time of booking. Any changes must be agreed with the Conference Centre Team and confirmed in writing.

10. The customer will be invoiced for any food and beverages/goods/services not provided for in the original booking or otherwise in correspondence but made available upon of the customer on the day of the event.

11. No food or beverages may be brought into the centre by or on behalf of the customer for consumption on the premises unless prior consent of the Conference Centre Team has been obtained and for which a charge will be made.

12. Meeting room space is offered to the client for their exclusive use only and is not for re-sale or use by third parties.

13. Delegates, staff and visitors of the customer are required to comply with all health, safety, fire and general instructions issued.