The Heath mail service is a comprehensive service provided by SOG Ltd to Heath residents, comprising of an internal delivery service along with external delivery to almost any destination around the world, utilising the most economic and efficient courier companies for total customer accountability.

Sandra Houghton manages the mail service. Sandra will be happy to discuss all services or additional services not detailed here.

Delivery/Collection Times

Normal arrangements include delivery/collection of mail to one nominated office.

Mail Delivery/Collection Times (leaving the mailroom) approx:

0900 hrs - delivery/collection
1445 hrs - delivery/collection

Latest Cut-Off Time

Items reaching the mailroom after the times below are not guaranteed to be despatched on that day.

Inland Courier	1600 hrs
Overseas Courier	1600 hrs
Special GPO Services	1630 hrs
Royal Mail 1st & 2nd class	1645 hrs

Private mail will be collected by the mail service for posting if it is adequately stamped. Alternatively private mail can be brought to the mailroom or posted in the mail sack located at the conference centre reception.

1st & 2nd Class Mail

Inland Mail: all mail is sent 2nd class unless otherwise stated.

Courier/Special Services:

A fully completed request form is required for the services listed below. Please ensure forms are securely attached to the letter/parcel.

• Same Day Inland Courier - this service guarantees a same day delivery through a dedicated driver. No request form is required as this is arranged as a verbal booking. Please contact the mailroom for details.
• Inland Courier Service - guaranteed next day delivery service with timed deliveries from 0900 - 1600 hrs with optional insurance cover.
• Overseas Courier Service - an express delivery service for urgent documents/parcels with optional insurance cover. Non-hazardous only.
• Inland Recorded Delivery - usually delivered within 2 working days. Proof of delivery.
• Inland Royal Mail Special Delivery - proof of delivery plus a guaranteed 0900 and 1300 hrs delivery on the next working day, plus compensation from £50 to £2500.
• International Signed For - available to most destinations worldwide. Signature collected on delivery.
• International Airsure - available to selected destinations only. A speedier service with electronic confirmation of delivery.

All other forms available from the mailroom.

• Overnight Courier form (PDF 111KB)
• Overseas Courier Form (PDF 220KB)
• Royal Mail Special Services (PDF 236KB)

Additional Services:

The mailroom will be happy to quote a price should you require assistance in folding/inserting documents into envelopes. Posting of private letters/packages (via 1st or 2nd class post or by courier) can be arranged through the mail service upon receipt of payment. Newspapers/magazines can be ordered upon request and delivered on the first mail delivery. This will be charged for on a monthly basis.

Contact: Sandra Houghton, tel: 01928 513019, or e: Sandra.Houghton@sog.ltd.uk

STORES SERVICES

Retail Supplies:

An online ordering facility for a range of stationery goods and other items including safety items, lab equipment and chemicals is available. For your convenience residents can e-mail orders to dave.hough@theheath.com or residents can also telephone orders on ext. 3452 (01928 513452). Or, simply post your request to Trade 'n Post, The Heath.

Goods Inward:

Your incoming goods are dropped off at our onsite Goods Inward office (located in the R&T building, rear of Block 7). If you are expecting an urgent package, inform the Stores team on ext. 3452 (01928 513452) and we will contact you upon receipt.

Liquid Nitrogen and Gas Cylinders:

Liquid Nitrogen and gas cylinders are available on request. Both are available to be delivered to your location by SOG.

Lab Waste Collections:

Drums for solvent/glass/toxic waste are available from the Stores team. We deliver empty drums to your location and remove full ones on request to a storage area whilst you arrange disposal.

Storage Space:

Storage space is available on request for all types of goods: long or short term. Contact: Dave Hough on 01928 513452